Exchange and refund policy

1. Right of withdrawal

The Customer has the right to withdraw from this contract without giving any reason within fourteen (14) days. The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the product.

To exercise the right of withdrawal, the Customer must notify Château de la Négly, 16 ROUTE DE LUNES 11100 NARBONNE, fax number +33 4 68 32 10 69, email: boutique@lanegly.fr, of their decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, a fax or an email).

To meet the withdrawal deadline, it is sufficient for the Customer to send their notice of withdrawal before the withdrawal period expires, stating that they are returning the product under their right of withdrawal, indicating the nature of the product and the order and receipt dates, or enclosing their sales invoice or order form.

The Customer undertakes to return products that are intact, complete, unopened and in perfect condition for resale, together with all accessories or documentation.

2. Refund

If the Customer withdraws from this contract, Château La Négly will refund the payments received from the Customer, including delivery costs (except for any additional costs arising from the Customer choosing a delivery method other than the least expensive standard delivery offered by Château de la Négly), without undue delay and, in any event, no later than fourteen (14) days from the day on which Château La Négly is informed of the Customer’s decision to withdraw.

However, Château de la Négly may withhold the refund until it has received the Product or until the Customer has provided proof of having sent the Product, whichever occurs first.

Château de La Négly will make the refund using the same means of payment as the Customer used for the initial transaction, unless the Customer expressly agrees to a different means; in any event, this refund will not incur any costs for the Customer.

3. Returning products

The Customer must return the Product to Château La Négly or to GEODIS Calberson Narbonne, avenue de Croix Sud, 11100 Narbonne (+33 4 68 42 37 00), without undue delay and, in any event, no later than fourteen (14) days after informing us of their decision to withdraw from this contract. This deadline is met if the Customer returns the product before the fourteen (14) day period expires.

The Customer must bear the direct costs of returning the product. The product must be returned by CHRONOPOST to Château de la Négly, 16 ROUTE DE LUNES, 11100 NARBONNE or by carrier. These costs are estimated at a maximum of around €30. The Product must be returned properly protected, in its original packaging, in perfect condition for resale (not spoiled, damaged or soiled).

The Customer must keep proof of having handed the parcel to the service provider responsible for the return. In the event of a dispute, the burden of proof of shipment lies with the Customer. Without this proof, no exchange or refund can be made if the parcel is lost.

4. Exchange

When exercising the right of withdrawal, the Customer may choose to request either a refund of the sums paid or an exchange of the Product. In the case of an exchange, reshipment will be at the Customer’s expense.

5. Exception to the right of withdrawal

In accordance with article L. 120-20-2 2°) of the French Consumer Code and Directive 2011/83/EU of 25 October 2011, made-to-measure products produced to the Customer’s specifications or clearly personalised, as well as alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value depends on market fluctuations, are not subject to a right of withdrawal and cannot be taken back or exchanged.